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At The Dropship, we strive to provide a seamless and efficient shipping experience for our customers. Please read the following information to understand our shipping methods, delivery times, and important details regarding your orders in our Shipping and Delivery Policy page.
Shipping Methods: We offer free shipping for all our tools. We delivery your tools directly to your email purchased address you fill in checkout page.
Delivery Times: The delivery times for our tools depend on the type of purchase you make:
a. Instant Delivery: For products labeled as "Instant Delivery" you can expect to receive your tools within a timeframe ranging from 1 minute to 24 hours. Once your purchase is complete, you will receive an email containing instructions on how to access your tools immediately.
b. Group Buy: For products labeled as "Group Buy," the delivery time is longer, ranging from 2 to 4 weeks after the purchase. We gather a group of customers interested in the same product, and once the required number of participants is reached, we initiate the delivery process. You will receive an email notification with instructions on accessing your tools once it becomes available.
Accessing Your Order: When we delivery your tools, we will send you an email to the address you provided during the order process. This email will contain detailed instructions on how to access your purchased tools. Please ensure that you check your email regularly, including your spam or junk folders, to ensure you receive these important notifications.
Shipping Cost: We are delighted to offer free shipping for all our products. As a result, there are no additional charges for shipping or delivery. You can enjoy the convenience of receiving your tools without any extra cost.
If you have any further questions or concerns regarding our shipping and delivery policy, please do not hesitate to contact our customer support team via Facebook m.me/thedropship.net or email [email protected].
We are here to assist you and ensure that your experience with The Dropship is exceptional.
FREQUENTLY ASKED QUESTIONS
We working form:
- Monday to Friday
- 8AM to 6PM (GMT+8 Singapore)
For support on your order, contact us through:
- E-mail: [email protected]
- Facebook Messenger: m.me/thedropship.net
For support on your order, contact us through:
- E-mail: [email protected]
- Facebook Messenger: m.me/thedropship.net
Please include your order ID when you make your inquiry. Please also note that contacting us may delay your orders as we work with you to make any needed changes.
We aim to respond to all inquiries within 48 hours (in case of a holiday, it will be postponed). If you have not received a response from us, feel free to send us a follow up message.
Group buy fulfillment estimates are subject to change. Your product(s) may experience delays in production (the developer moved the release date) and fulfillment. By participating in a group buy, you accept that there may be delivering delays on your order.
Should major delays, events, or changes be made, we will do our best to contact you and provide appropriate support regarding such situations.
All information is for reference purposes only and may not be representative of the final product. Information may also be unavailable for product variants.
To avoid risk, we do not provide API of any product. In case the product can provide API, we will specify the information.
Yes, right. Some of our products has trial version. You can try that out for only $1 per day.
For many products, there isn't enough interest in the community to meet the Group Buy a second time for a second round of orders. While we don't know if certain products will ever come back, feel free to discuss the product in our community to help drum up more interest- hopefully, we'll see a second round happen from that!
If you have an unfulfilled, pending order, we can help you make changes to your order. Please note that order changes may be subject to processing fees if a refund is issued.
If your product defective, please contact us as soon as possible. Include as much detail as possible, and images. We will assess your situation and determine a resolution on a case by case basis.
We will do our best to make sure you get products that function as described. However, please understand that We are just resellers, not developers. Therefore, we are unable to add the function you want. Hope you understand and sympathize!
We accept exchanges on undownloaded, inactive, unrepairable, or undelivered products within 30 days after the order is made. Please contact us if you would like to initiate an exchange. We allow to exchange 1 or 2 times only, do not support anyone who buys one and wants to exchange 10 products.
Please note that we are not responsible for any costs incurred for your exchange. You must pay the difference if any.
We do not accept returns for the following products:
- You don’t like it after you’ve downloaded it
- The item did not meet your expectations
- You simply change your mind
- You bought an item by mistake
- You do not have sufficient expertise to use the item
- You can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation)
Please note that group buy orders are subject to our group buy policies; group buy orders cannot be cancelled once the group buy is over. If you would like to cancel an ongoing group buy order, please contact us.
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